POLICIES & STATEMENTS

Last updated: August 22 , 2026

ZERO Human Industries Ltd (“ZERO,” “we,” “us,” or “our”) operates the website www.createyourzero.com (the “Site”). This Privacy Policy explains how we collect, use, and protect your personal data when you visit our Site, sign up to our mailing list, or book a retreat, course, or coaching service with us. We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Data Controller: ZERO Human Industries Ltd Company number: 15082093 Oakland Manor, Riding Mill, Northumberland, United Kingdom, NE44 6AR Email: hello@createyourzero.com

1. Information We Collect

We may collect the following types of personal data:

• Contact details — name, email address, and any other details you provide via our contact links, enquiry forms, or the “Join Our Mailing List” sign-up (first name, last name, email address).

• Booking and payment information — when you book a retreat, course, or coaching session, we (via our payment processor) collect details such as your name, contact details, and payment information.

• Communications — records of correspondence if you contact us by email or through the Site.

• Technical and usage data — such as IP address, browser type, device information, pages visited, and how you interact with the Site, collected automatically via cookies and similar tracking technologies (see Section 5).

We do not knowingly collect personal data from anyone under the age of 18. Our services are intended for adults.

2. How We Use Your Information

We use your personal data to:

• Process and manage your bookings for retreats, courses, and coaching

• Respond to enquiries and provide customer support

• Send you our newsletter and information about upcoming ZERO events, if you have opted in Improve and personalise our Site, services, and marketing

• Run and measure the performance of our advertising campaigns (including on Meta/Facebook and Instagram)

• Comply with our legal and regulatory obligations

3. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Consent — for mailing list sign-ups and marketing communications, and for nonessential cookies

• Contract — to process bookings and deliver the retreats, courses, or coaching you’ve purchased Legitimate interests — to improve our Site and services, and to run relevant advertising

• Legal obligation — where we need to retain records for accounting, tax, or other legal requirements

You can withdraw consent at any time (see Section 7).

4. Sharing Your Information

We do not sell your personal data. We share it only with trusted third parties who help us run our business, including:

• Squarespace — our website hosting and e-commerce platform, which processes bookings and payments made through the Site (Squarespace Payments)

• Meta (Facebook/Instagram) — for advertising and audience measurement via the Meta Pixel Google Analytics — to understand how visitors use our Site

• Professional advisors — such as accountants or legal advisors, where necessary Retreat venues and partners — where needed to deliver a retreat you’ve booked (e.g.sharing your name for accommodation arrangements)

We may also disclose your data if required by law or to protect our legal rights.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies, including:

• Essential cookies — required for the Site and checkout to function

• Analytics cookies (Google Analytics) — to understand Site usage and improve our content

• Advertising cookies (Meta Pixel) — to measure and improve the performance of our ad campaigns, and to show you relevant ZERO content on Facebook and Instagram

• You can control or disable cookies through your browser settings. Disabling certain cookies may affect how the Site functions.

6. International Data Transfers

Some of our third-party providers (such as Meta and Google) may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections recognised under UK GDPR.

7. Your Rights Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Object to or restrict certain processing

• Withdraw consent at any time (e.g. unsubscribe from our mailing list via the link in any email)

• Request a copy of your data in a portable format

• Lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of these rights, contact us at hello@createyourzero.com.

8. Data Retention

We keep personal data only as long as necessary for the purposes described in this policy — for example, mailing list data until you unsubscribe, and booking/financial records for as long as required by UK tax law (currently up to 6 years).

9. Security

We take reasonable technical and organizational measures to protect your personal data, including relying on the security measures provided by our platform and payment providers. However, no method of transmission over the internet is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: ZERO Human Industries Ltd Oakland Manor, Riding Mill, Northumberland, United Kingdom, NE44 6AR Email: hello@createyourzero.com